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On Site Service and Support
Q&A provides complete on-site service and support services to maintain
your systems in prime operating condition. With over 26 years' experience
in computer service and support, we can provide the timely, quality service
your systems require. We provide complete support for of your hardware
systems, operating systems, and software. We provide 24-hour, 7-day-a-week
service including weekends and holidays.
Remote Support
Using remote access tools, e-mail, and telephone support, we can provide
a certain level of support to our clients without the expense of an on-site
visit. Although not all issues can be resolved remotely, it does provide
a viable alternative for a faster, lower cost solution to many problems.
Service Contracts
Using service contracts, Q&A provides continuing support to our clients.
Contract clients enjoy regular scheduled visits, reduced rates, and reduced
response times to service and emergency calls. Regular visits allow our
technicians to detect and correct problems before they can become problems.
Real-time Monitoring
Using advanced software and devices, Q&A provides our clients with the
option to have their complete operation monitored 24/7 year round. Monitoring
allows Q&A to be more proactive in supporting of our clients and therefore
reduces down time in mission-critical operations such as our many health
care providers.